Empowering customers to save energy by informative billing

Start date 01/04/2013        End date: 31/03/2016
Program CIP (2007-2013)
Subprogram IEE – Intelligent Energy Europe
Europe is not on target to reach the EU 20% energy efficiency objective, major developments of the supply and demand side must occur during the next few years in order to get back on target. Action must be taken to support and facilitate this transition by making the market more transparent and trustworthy for all market actors and for energy consumers. In this context the energy meter and the energy bill are key tools to achieve the objectives and these too are set to change with the introduction of smart meters. The challenge is to use this revolutionary change in metering in order to change habits and attitudes towards energy use and consequently to open up the scope for ambitious energy performance improvements involving companies and customers in partnership for mutual benefit.
This proposal aims to meet the challenge by empowering consumers: by involving and informing them, helping them take measures to save energy on the basis of the information they read on their meters or on their bills.

EMPOWERING brings together key actors: pro-active utility companies, from EU countries identified as dynamic movers in the Smart meter landscape, and puts specialised experience in social participation and expertise in energy analysis at their service in order to implement more informative billing services as the basis for energy performance improvement programmes and the development of energy services.